Managed IT
Proactive monitoring, patching and helpdesk support that keeps users and systems working.
- Monitoring and patching
- User and device support
- Remote and on-site assistance
Jovien services
Six connected services. One accountable team.
Choose the service you need today, or let Jovien bring networking, support, security, communications and intelligent automation together.
AssessUnderstand the environment, risks and business priorities.
DesignDefine the right scope, products, responsibilities and commercial model.
DeliverInstall, configure, test and document the agreed solution.
SupportProvide a clear escalation route and ongoing assistance.
Service detail
Supporting capabilities within the six service areas.
These capabilities are delivered through the main Jovien service line-up above.
Managed IT & support
Support for users, devices, Microsoft 365, servers and core business systems, with responsibilities and escalation routes agreed upfront.
- User and device support
- Microsoft 365 and identity assistance
- Server, endpoint and supplier coordination
Cybersecurity & Fortinet services
Security assessment, FortiGate deployment and ongoing support aligned to business risk, users, branches and traffic.
- FortiGate NGFW design and deployment
- Secure access, VPN and SD-WAN
- Policy, licensing and lifecycle support
Microsoft 365 services
Licensing, migration, identity, collaboration and support configured around the way the organisation works.
- Exchange Online, Teams and Office
- User onboarding and permissions
- Security, migration and support
Backup & disaster recovery
Protection and recovery planning for the systems, information and interruptions that could stop the business from operating.
- Backup scope and retention planning
- Recovery priorities and responsibilities
- Restore testing and continuity discussion
Business fibre & internet
Primary and backup connectivity selected around availability, site risk, application dependency and required uptime.
- Business fibre and internet
- LTE and alternative access
- Failover planning and testing
Structured cabling & fibre
Copper and fibre infrastructure planned for neat routing, capacity, serviceability and a professional project handover.
- Cat6 and Cat6A structured cabling
- Fibre installation, termination and splicing
- Labelling, documentation and Fluke testing where specified
Networking & enterprise wireless
Switching, routing and Wi-Fi designed around coverage, capacity, security, roaming and the real layout of the site.
- Network assessment and design
- Switching, routing and segmentation
- Enterprise Wi-Fi surveys and deployment
Business telephony
Modern voice services designed around users, call flows, mobility, number retention, connectivity and support.
- Yeastar PBX deployment
- Yealink phones and compatible devices
- Call routing, mobility and low call rates
Hikvision CCTV & access control
Physical security planned around the site, lighting, evidence requirement, access points and operational response.
- Hikvision cameras, NVRs and analytics
- Access control and intercom
- Jarrison time and attendance integration
IntelliVoice & AI communications
Intelligent communication tools that help teams route, manage and respond to customer interactions more effectively.
- AI assisted communication
- Intelligent routing and response
- Integration with business workflows
Intelligent automation
Practical automation for document handling, communication and repetitive administration, with human approvals kept where needed.
- Process and information-flow mapping
- Document and communication workflows
- Pilot, exception handling and refinement
Implementation & project delivery
Coordinated delivery across suppliers, sites and technologies, from the first scope discussion through to handover.
- Site assessment and project planning
- Installation, configuration and testing
- Documentation, training and handover
Rental
Qualifying equipment and complete solutions structured around manageable monthly costs and clearly defined terms.
- Solution assessment and costing
- Qualifying equipment bundled into the scope
- Support and lifecycle terms defined in the agreement
What customers can expect
A clear scope before the work starts.
Good technical work is only part of a successful project. The customer must also understand what is included, who is responsible, how the solution will be tested and what happens after handover.
Defined scope
Deliverables, exclusions, access requirements and dependencies are agreed.
Correct installation
Work is completed against the approved design and manufacturer requirements.
Testing and evidence
Agreed testing is completed, including Fluke results where cabling certification forms part of scope.
Documented handover
The agreed records, support contacts and next steps are provided.
Need help scoping it?
Start with the business problem.
Jovien will connect the requirement to the right service, technology and delivery approach.
