WhatsApp JovienA real helpdesk
You get through to people who can help, not an endless queue.
Business technology support
Still waiting for someone to own the problem?
Tell Jovien what is failing, how it affects the business and what has already been tried. We can discuss fault finding, ongoing support or a provider transition.
Clear system identification supports maintenanceJovien Communications
Help us understand the fault
A useful first report saves time.
- Tell us the affected site, users, devices and business impact.
- Describe when the issue started and whether anything changed.
- Explain whether the problem is constant or intermittent.
- Share error wording or relevant screenshots through an agreed channel.
- Do not include passwords in a public message.
Provider transition
Changing provider? Start with control and clarity.
| Before handover | What to establish |
|---|---|
| Ownership | Business access to administrator accounts, licences and provider agreements. |
| Environment | Equipment condition, documentation, configuration and known faults. |
| Recovery | Backup status and a rollback plan for important changes. |
| Service scope | Responsibilities, exclusions, response arrangements and escalation contacts. |
Useful answers
Questions worth asking.
Will you automatically replace our equipment?
No. The assessment helps decide what can remain, what needs repair and what needs replacement.
Can you take over every system?
No. Access, condition, compatibility and the service scope determine whether a takeover is possible.
What response time can we expect?
Response targets are agreed for the service. For an urgent issue, call the relevant Jovien number and explain the business impact.
Related solutions
Build the complete picture.
Rental solutions available
Move forward.
Spread the cost.
Spread the cost.
A payment approach built around your business.
Discuss rental options for qualifying equipment and solutions, with agreed monthly payments and a clearly defined scope.
Explore rental ↗Subject to assessment, credit approval where applicable and agreement terms. Support, insurance and upgrades depend on your agreement.
Getting help
Support that answers, from people who know your setup.
When something breaks, you do not want a ticket into the void. Jovien support is built to answer, with a helpdesk your team can reach and technicians who know your environment because we set it up. Most issues are handled remotely and quickly, and when a problem needs someone on site, we come to you.
You can log a request by phone, email or WhatsApp, or through the customer portal in the Jovien Business Suite, where you can raise and track tickets and see progress. For managed IT clients, support is proactive, we are often fixing things before you have noticed them.
How to reach us
- Phone: Pretoria 012 574 0725, Durban 031 108 0242
- WhatsApp: 076 540 9282
- Email: info@jovien.co.za
- Customer portal for logging and tracking tickets
- Remote and on-site support
What makes our support different
What sets it apart.
We know your setup
Because we built and manage it, we are not learning your environment from scratch each time.
Fixed before you notice
For managed clients, monitoring means we often resolve issues before they interrupt you.
Questions
FAQs.
How do I log a support request?
By phone, email or WhatsApp, or through the customer portal in the Jovien Business Suite.
Do you offer remote support?
Yes, most issues are resolved remotely and quickly; we come on site when needed.
Is support included with managed IT?
Yes, managed IT clients get proactive support as part of their plan.
What are your support hours?
Our offices run Monday to Friday, 08:00 to 17:00, with managed cover arranged to suit your business.
Let’s find your next step.
Discuss your environment, requirements and budget with Jovien.