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Day to day assistance with user access, email, workstations and common business applications.
Managed IT for South African businesses
IT support that keeps your business moving.
Remote and onsite support for your users, Microsoft 365, servers and workstations. Start with an agreed scope and a clear escalation process.
Jovien infrastructure installationJovien Communications
A practical support scope
Support the whole working environment.
Servers & endpoints
Maintenance, updates and endpoint protection across the equipment in your agreed support scope.
Microsoft 365
User administration, licensing, email and collaboration support, with access reviewed as people join or leave.
Clarity before commitment
Know what your agreement includes.
| Area | What to agree |
|---|---|
| Coverage | Users, devices, locations, supported applications and exclusions. |
| Response | Severity definitions, response targets, operating hours and escalation contacts. |
| Delivery | Remote support, onsite attendance, planned maintenance and callout arrangements. |
| Resilience | Monitoring responsibilities, backup ownership, recovery testing and reporting. |
Onboarding
Start with what you have.
Review
Inventory systems, access, licences and recurring issues.
Prioritise
Separate urgent fixes from planned improvements.
Agree
Confirm responsibilities, service levels and onboarding.
Support
Maintain the environment and review it as needs change.
Useful answers
Questions worth asking.
Do we need to replace our existing IT?
No automatic replacement is assumed. The assessment establishes what can be supported, what needs attention and which changes are justified.
Can we get both remote and onsite support?
Yes. Delivery is agreed for your site and requirements. Jovien has Pretoria and Durban contacts, with nationwide remote support.
Is after hours support included?
After hours and 24/7 support options need an agreed service level. Your proposal confirms availability, response targets and exclusions.
Related solutions
Build the complete picture.
Rental solutions available
Move forward.
Spread the cost.
Spread the cost.
A payment approach built around your business.
Discuss rental options for qualifying equipment and solutions, with agreed monthly payments and a clearly defined scope.
Explore rental ↗Subject to assessment, credit approval where applicable and agreement terms. Support, insurance and upgrades depend on your agreement.
What it means
IT that is looked after, not just fixed when it breaks.
Break-fix IT waits for something to go wrong and then charges you to repair it. Managed IT is the opposite. Jovien monitors your systems continuously, applies updates and patches before they become problems, and runs a helpdesk your team can actually reach, so most issues are prevented or solved quickly instead of turning into a day of lost work.
It covers the whole environment your business depends on: user accounts and devices, servers, Microsoft 365, backups, security and the network. One accountable partner keeps it healthy, so you can get on with running the business instead of firefighting technology.
What we look after
- Users, laptops and desktops
- Servers and Microsoft 365
- Monitoring, updates and patching
- Backups and recovery
- Security and the network
- A helpdesk your team can reach
Why it is better
Proactive beats break-fix.
The value is in the problems you never notice, because they were caught first.
Fewer outages
Continuous monitoring and patching catch failing disks, expiring licences and missing updates before they stop your team working.
Faster help
When something does go wrong, your team reaches a real helpdesk and gets it resolved, instead of waiting for a call-out.
Predictable cost
A monthly plan replaces surprise repair bills, so IT becomes a budgeted line item, not a shock.
How we start
From assessment to fully supported.
Assessment
We review your users, devices, servers, backups and security to see where the risks and quick wins are.
Onboarding
We put monitoring in place, tidy up the obvious issues and set up your support.
Monitoring
We keep systems patched and watched, so problems are prevented where possible.
Support
Your team uses the helpdesk, and you get a partner who knows your environment.
Questions
Managed IT FAQs.
Do you support Microsoft 365?
Yes. We manage Microsoft 365 users, licences, email and security as part of managed IT, and can migrate you to it if needed.
Can you support remote and hybrid teams?
Yes. Much of what we do is delivered remotely, so staff at the office, at home or on the road all get the same support.
What about backups?
Backups and tested recovery are part of the plan. A backup you have never tested is just a hope, so we verify that yours actually restore.
Do we have to be in Pretoria or Durban?
No. We support businesses in Pretoria, Durban and nationwide, with on-site visits where needed.
Let’s find your next step.
Discuss your environment, requirements and budget with Jovien.